Retail Floor Lead: Customer Experience Leader

Vuoriinc; Cincinnati (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Per

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to guide the sales team and embody our brand values through product knowledge and a positive attitude. You will supervise daily store operations, drive customer experiences, and mentor teammates to meet sales goals.

The role emphasizes leadership, relationship-building with customers, and staying informed about new products and inventory. This position requires availability mornings and/or evenings, with at least one weekend day.

Qualifications

• Available morning and/or evening, 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.

Responsibilities

• Create an unforgettable customer experience
• Works with the sales team to ensure each customer receives the best experience possible
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events
• Be knowledgeable on what's new and what's selling well and shares with both the customer and team
• Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in
• Motivates the sales team and achieves sales goals in a team-based commission environment
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
• Leads the team in the completion of projects while keeping the focus on customer experience
• Communicate inventory needs to support the business goal
• Leadership/Ownership
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times

Skills

Leadership

Customer service

Communication

Sales goals

Team motivation

Inventory management

Job description

Vuori is seeking a Retail Store Floor Lead to guide the sales team and embody our brand values through product knowledge and a positive attitude. You will supervise daily store operations, drive customer experiences, and mentor teammates to meet sales goals.

The role emphasizes leadership, relationship-building with customers, and staying informed about new products and inventory. This position requires availability mornings and/or evenings, with at least one weekend day.