Retail Floor Captain – Customer-Obsessed Leader

SKIMS; Palo Alto (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

401(k) plan

Employee discount

Paid Time Off

Health, dental, vision, life insurance

Mental Health benefits

Parental Leave

Referral bonus

Job summary

SKIMS, located at Stanford Shopping Center, seeks a Supervisor to lead daily store operations and deliver exceptional customer experiences. You will model high standards, coach the team, and ensure a welcoming shopping environment that reflects our brand values.

You will manage zone performance, support opening/closing, and drive sales results while maintaining visual standards and inventory awareness. This role emphasizes leadership, teamwork, and a commitment to inclusivity.

Qualifications

• Previous supervisory or management experience in retail.
• Passion for SKIMS brand and customer-focused service.
• Strong leadership and communication skills.
• Ability to stand, move, and be active during shifts.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Retail supervision

Leadership

Customer service

Communication

Team coaching

Job description

SKIMS, located at Stanford Shopping Center, seeks a Supervisor to lead daily store operations and deliver exceptional customer experiences. You will model high standards, coach the team, and ensure a welcoming shopping environment that reflects our brand values.

You will manage zone performance, support opening/closing, and drive sales results while maintaining visual standards and inventory awareness. This role emphasizes leadership, teamwork, and a commitment to inclusivity.