Sales Floor Captain – Lead, Coach & Drive Results

SKIMS; Walla Walla (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay bonus

401(k) plan

Employee discount

Paid time off

Health, dental, vision, and life保险

Mental health benefits

Parental leave

Employee referral bonus

Job summary

SKIMS is seeking a Supervisor who drives daily results, leads the sales floor, and models exceptional customer experiences. You will coach Team Members, manage daily operations, and uphold brand values while fostering an inclusive, high-performing store culture.

In this role, you’ll stay hands-on with product knowledge, support launches and restocks, and partner with leadership to hit store KPIs. The position requires full-time availability, including evenings and weekends.

Qualifications

• Experience in a supervisory or management role in retail.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Strong communication and interpersonal skills.
• Physical ability to stand for long periods and lift up to 40 pounds regularly.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, personalized service on the floor.
• Drive performance through zone management, coaching, and team motivation as Sales Floor Captain.
• Ensure daily tasks and operations follow standards, including cash handling and store cleanliness.
• Coach team members on selling behaviors, product knowledge, and styling to connect features to customer needs.
• Facilitate onboarding and training of new team members and reinforce standards and brand values.
• Maintain product knowledge and support launches, restocks, and floor updates.
• Support leaders in achieving store KPIs by tracking sales and celebrating wins.

Skills

Customer service

Leadership

Communication

Coaching

Team motivation

Job description

SKIMS is seeking a Supervisor who drives daily results, leads the sales floor, and models exceptional customer experiences. You will coach Team Members, manage daily operations, and uphold brand values while fostering an inclusive, high-performing store culture.

In this role, you’ll stay hands-on with product knowledge, support launches and restocks, and partner with leadership to hit store KPIs. The position requires full-time availability, including evenings and weekends.