Retail Field Service Technician – Travel Ready

toshibaglobalcommercesolutions; San Antonio (TX); On-site; USD 48,000 - 75,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking an Associate Field Service Technician to maintain retail store technologies, computer systems, and peripherals within retail and commercial environments. You will perform installations, support services, and repairs on Toshiba and non-TOSHIBA POS equipment, with supervision until you are capable of working independently.

You may travel nationally to locations for installations or service projects, and you will document activities per Toshiba standards

Qualifications

• High School Diploma with 2+ years' experience in an Electronics field.
• Must be able to travel 100% of the time, domestic and/or air travel, may be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography.
• Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies

Responsibilities

• Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems.
• Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities.
• Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team.
• May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.

Skills

Travel 100% of time

Hardware aptitude

Customer communication

Education

High School Diploma with electronics experience

Job description

Toshiba Global Commerce Solutions is seeking an Associate Field Service Technician to maintain retail store technologies, computer systems, and peripherals within retail and commercial environments. You will perform installations, support services, and repairs on Toshiba and non-TOSHIBA POS equipment, with supervision until you are capable of working independently.

You may travel nationally to locations for installations or service projects, and you will document activities per Toshiba standards