Retail Field Service Technician - POS Install & Repair

Toshiba Global Commerce Solutions - External; Houston (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan

Company provided life insurance

Pet Insurance

Job summary

Toshiba Global Commerce Solutions in Houston, TX is seeking an Associate Field Service Technician (Northeast Houston) to maintain and repair retail store technologies and computer systems across client sites. You will install, support, and service Toshiba and non-TOSHIBA products, ensuring high customer satisfaction and operational reliability.

The role requires travel up to 100% and flexibility to cover varying shifts, including overtime and weekends.

Qualifications

• High School Diploma with 2+ years’ experience in an Electronics field.
• Must be able to travel 100% of the time, domestic and/or air travel, may be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography
• Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers
• The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
• Self-motivated and strong work ethic
• Display high ethics and character relative to the position
• Maintain a professional demeanor, dress, and behavior
• Problem solving and Organizational skills
• Ability to work long hours as project needs dictate in a physically demanding environment
• Ability to work varying shifts including overtime and weekends as necessary

Responsibilities

• Operates in assigned territory and performs basic repairs and services on products, including problem determination using standard maintenance packages and tools
• May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes
• Effectively communicates with customers, management, peers, and team members on status of work and customer satisfaction
• Effectively manages the situation and completes the service event in a high quality and timely manner to meet customer commitments
• Plans, prioritizes, and schedules work to meet or exceed customer Service Level objectives and arranges travel plans cost-effectively

Skills

Customer service

Communication skills

Multitasking

Self-motivation

Long hours

Problem solving

Organizational skills

Electrical/mechanical aptitude

Education

High School Diploma with electronics experience

Tools

Basic hand tools

Test equipment

Electric meters

Networking knowledge

Job description

Toshiba Global Commerce Solutions in Houston, TX is seeking an Associate Field Service Technician (Northeast Houston) to maintain and repair retail store technologies and computer systems across client sites. You will install, support, and service Toshiba and non-TOSHIBA products, ensuring high customer satisfaction and operational reliability.

The role requires travel up to 100% and flexibility to cover varying shifts, including overtime and weekends.