Fashion-Focused Customer Experience Specialist

Macy's; Bay Shore (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy’s is hiring a Customer Experience Colleague to create personalized shopping experiences for customers in-store and online. You will engage shoppers, make tailored product recommendations, and leverage digital tools to enhance journeys.

You’ll collaborate daily across departments, support floor readiness, and help with events and merchandise setup. A positive, proactive attitude, strong communication, and a passion for service are essential for success in this role.

Qualifications

• Excellent communication in English and friendly, engaging demeanor.
• Flexibility to work evenings, weekends, and holidays as needed.
• Experience in sales or customer service preferred.
• Ability to stand, move about the sales floor, and assist customers throughout shifts.

Responsibilities

• Greet customers, engage and educate to build relationships.
• Provide tailored product recommendations across categories.
• Drive cross-category sales and promote loyalty benefits.
• Support floor readiness, merchandising, and opening/closing procedures.
• Collaborate with peers and brand partners to elevate service.

Skills

Customer service

Sales skills

Communication

Team collaboration

Credit accounts

Tools

Cash register

POS system

Handheld devices

Job description

Macy’s is hiring a Customer Experience Colleague to create personalized shopping experiences for customers in-store and online. You will engage shoppers, make tailored product recommendations, and leverage digital tools to enhance journeys.

You’ll collaborate daily across departments, support floor readiness, and help with events and merchandise setup. A positive, proactive attitude, strong communication, and a passion for service are essential for success in this role.