Retail Experience Specialist — Fashion & Service

Bloomingdale's Inc.; Minnetonka (MN); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with ment­

Job summary

Macy's in Minnetonka, MN is seeking a Customer Experience Colleague to deliver personalized shopping experiences, blending in-store service with online support and loyalty engagement.

You will greet customers, understand needs, make product recommendations, and collaborate across departments to ensure floor readiness, promotions, and efficient checkout.

The role emphasizes flexible availability, strong communication, and a can-do attitude to help customers and drive store performance.

Qualifications

• Flexible availability, including days, evenings, weekends and holidays.
• Must communicate effectively with customers and colleagues.
• At least 2 years of selling or customer experience preferred.
• Ability to work with loyalty programs and cross-sell.
• Comfortable with digital tools and handheld devices.

Responsibilities

• Create exceptional, personalized shopping experiences for customers.
• Engage shoppers across in-store and online touchpoints.
• Drive cross-category sales to support business goals.
• Assist with merchandise setup, floor readiness, and checkout.
• Build client relationships and promote loyalty benefits.
• Collaborate with store teams and brand partners.

Skills

Customer service

Communication

Sales experience

Job description

Macy's in Minnetonka, MN is seeking a Customer Experience Colleague to deliver personalized shopping experiences, blending in-store service with online support and loyalty engagement.

You will greet customers, understand needs, make product recommendations, and collaborate across departments to ensure floor readiness, promotions, and efficient checkout.

The role emphasizes flexible availability, strong communication, and a can-do attitude to help customers and drive store performance.