Customer Experience Specialist - Fashion & Service

Bloomingdale's Inc.; Burlington (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Employee assistance program

Job summary

Macy's Inc. in Burlington, MA is seeking a Customer Experience Colleague to deliver personalized shopping experiences, engage customers across touchpoints, and drive cross-category sales using fashion knowledge and digital tools.

This role emphasizes client relationships, collaboration with store teams and brand partners, and supporting operations—floor readiness, events, merchandise setup, and opening/closing procedures—to ensure an exceptional customer journey.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Understand and communicate with customers, co-workers and supervisors.
• Read and understand employment policies and safety rules in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goals and engage customers with product knowledge.

Responsibilities

• Create exceptional, personalized shopping experiences for customers.
• Drive cross-category sales and leverage digital tools to enhance the journey.
• Support floor readiness, event execution, merchandise setup and store operations.
• Build client relationships using loyalty programs and outreach tools.
• Collaborate with store leaders and brand partners to elevate service.

Skills

Flexible availability

Effective communication

Customer service

Team collaboration

Technology proficiency

2+ years sales experience

Job description

Macy's Inc. in Burlington, MA is seeking a Customer Experience Colleague to deliver personalized shopping experiences, engage customers across touchpoints, and drive cross-category sales using fashion knowledge and digital tools.

This role emphasizes client relationships, collaboration with store teams and brand partners, and supporting operations—floor readiness, events, merchandise setup, and opening/closing procedures—to ensure an exceptional customer journey.