Retail Experience Specialist

Apple Inc.; Walnut Creek (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Relocation assistance

Job summary

Apple Inc. in Walnut Creek is seeking a Specialist to deliver an exceptional in-store experience. You will build brand loyalty by understanding customer needs and presenting Apple products and services to meet those needs.

You will stay up to date on Product Zone sales processes, collaborate with team members, and contribute to an inclusive store culture while providing outstanding service to every guest.

Qualifications

• Experience delivering customer service in retail.
• Ability to personalize solutions based on customer needs.
• Communicate effectively and build rapport with guests.
• Collaborate with team to meet store goals.

Responsibilities

• Deliver excellent service by understanding customer needs and ownership opportunities.
• Present products and services and educate customers on relevant buying options.
• Stay up to date on Apple products, services, and policies.
• Support peers and share knowledge about products and purchase options.
• Contribute to an inclusive store environment and uphold Apple values.

Skills

Product knowledge

Customer focus

Communication

Team collaboration

Problem solving

Curiosity and learning

Confidential information handling

Tools

POS system knowledge

Job description

Apple Inc. in Walnut Creek is seeking a Specialist to deliver an exceptional in-store experience. You will build brand loyalty by understanding customer needs and presenting Apple products and services to meet those needs.

You will stay up to date on Product Zone sales processes, collaborate with team members, and contribute to an inclusive store culture while providing outstanding service to every guest.