Retail Experience Manager: Lead, Coach & Elevate Service

Fleet Feet Sports; Northville (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive Discounts

Professional Development

Community Engagement

Inspiring Team Culture

Full Time Benefits

Part-Time Benefits

Job summary

Fleet Feet is seeking an Assistant Retail Experience Manager to help lead the store, energize the sales floor, and support daily operations alongside the Operating Partner. This hands‑on role focuses on creating an exceptional customer journey while empowering Outfitters through coaching, scheduling, and daily direction.

If you are passionate about people, performance, and leading from the floor, this is your opportunity to make a direct impact on runners and the Fleet Feet experience.

Qualifications

• At least 1 year of retail leadership experience in a customer-facing environment.
• Flexible availability, including evenings, weekends, and holidays.
• Demonstrated ability to deliver an outstanding customer experience.
• Leadership skills in coaching, team motivation, delegation, and conflict resolution.
• Proven experience with retail operations such as scheduling, inventory, and floor management.
• Strong communication and interpersonal skills.
• Highly organized and capable of managing multiple priorities in a fast‑paced setting.
• Passionate about team development, recognition, and growth.
• Self‑motivated, detail‑oriented, and aligned with Fleet Feet's mission and values.

Responsibilities

• Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care
• Act as a shift leader, directing floor operations and assisting with real‑time coaching
• Foster a high‑performance team culture by recognizing achievements and encouraging accountability
• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs
• Assist with scheduling, operational support, and the execution of store events and initiatives
• Help resolve customer issues quickly and professionally, prioritizing satisfaction
• Contribute to a positive, collaborative, and inclusive work environment

Skills

Retail leadership

Customer experience

Scheduling

Inventory management

Floor management

Communication

Team development

Coaching

Conflict resolution

Organization

Tools

Point-of-sale systems

Job description

Fleet Feet is seeking an Assistant Retail Experience Manager to help lead the store, energize the sales floor, and support daily operations alongside the Operating Partner. This hands‑on role focuses on creating an exceptional customer journey while empowering Outfitters through coaching, scheduling, and daily direction.

If you are passionate about people, performance, and leading from the floor, this is your opportunity to make a direct impact on runners and the Fleet Feet experience.