Retail Experience Leader — Coaching & Growth Opportunities

Fleet Feet Sports; Toledo (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

High energy atmosphere

Training and advancement opportunities

Community involvement

Training program and product discounts

Passionate team members

Job summary

Fleet Feet is seeking a Retail Experience Manager to drive day-to-day and strategic success of the retail team with a relentless focus on customer experience. The role entails recruiting, onboarding, coaching, scheduling, performance management and education to empower Outfitters to deliver the best customer service.

You will be on the sales floor five days a week, fostering a positive staff culture and supporting Fleet Feet initiatives and events across our store network.

Qualifications

• Experience leading a retail team and driving customer-focused results.
• Proven ability to recruit, onboard, coach and develop staff.
• Strong communication and conflict-resolution skills.
• Ability to balance staff needs with business goals.

Responsibilities

• Recruit, onboard, develop, schedule, coach and manage staff performance.
• Limitlessly focus on delivering exceptional customer experiences on the sales floor.
• Oversee Outfitters team and ensure customers are outfitted with what they need.
• Maintain a positive staff culture and lead educational initiatives.

Skills

Leadership

Customer experience

Staff development

Coaching

Scheduling

Recruiting

Onboarding

Communication

Problem solving

Time management

Job description

Fleet Feet is seeking a Retail Experience Manager to drive day-to-day and strategic success of the retail team with a relentless focus on customer experience. The role entails recruiting, onboarding, coaching, scheduling, performance management and education to empower Outfitters to deliver the best customer service.

You will be on the sales floor five days a week, fostering a positive staff culture and supporting Fleet Feet initiatives and events across our store network.