Store Experience Lead & Team Coach

Fleet Feet; Northville (MI); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive Discounts

Professional Development

Community Engagement

Inspiring Team Culture

Full Time Benefits

Part-Time Benefits

Job summary

Fleet Feet in Northville, MI is seeking an Assistant Retail Experience Manager to help lead the store, energize the sales floor, and support Outfitters in delivering world-class service. This hands-on role focuses on coaching, scheduling, and daily direction to empower the team and create exceptional customer journeys.

This role offers opportunities to grow within a purpose-driven organization and requires a passion for people, performance, and delivering great experiences on the floor.

Qualifications

• At least 1 year of retail leadership experience in a customer-facing environment.
• Proven ability to coach, develop, and motivate a team.
• Strong communication and interpersonal skills.

Responsibilities

• Support recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales.
• Lead by example on the sales floor with energy and care.
• Act as a shift leader directing floor operations and real-time coaching.
• Foster a high-performance culture by recognizing achievements and ensuring accountability.
• Communicate clearly across the team to align goals and priorities.
• Assist with scheduling, operational support, and store events.

Skills

Retail leadership

Customer service

Communication

Team coaching

Scheduling

Conflict resolution

Job description

Fleet Feet in Northville, MI is seeking an Assistant Retail Experience Manager to help lead the store, energize the sales floor, and support Outfitters in delivering world-class service. This hands-on role focuses on coaching, scheduling, and daily direction to empower the team and create exceptional customer journeys.

This role offers opportunities to grow within a purpose-driven organization and requires a passion for people, performance, and delivering great experiences on the floor.