Retail Experience Manager — Lead, Coach & Elevate Service

Fleet Feet; Toledo (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

High energy atmosphere

Training and advancement

Community involvement

Product discounts

Passionate team

Job summary

Fleet Feet in Toledo, OH is seeking a Retail Experience Manager to drive daily and long-term success of retail staff with a focus on customer experience. You will recruit, onboard, develop, schedule, coach, and manage performance of the team on the sales floor.

Join a fast-paced, high-energy environment that puts staff and customers first, with opportunities for growth and advancement within the Fleet Feet brand.

Qualifications

• Leadership demonstrated in a customer-facing setting.
• Experience guiding teams and coaching staff.
• Strong communication and relationship-building abilities.

Responsibilities

• Recruit, onboard, develop, schedule, coach and manage performance of retail staff.
• Oversee Retail Sales Associate/Outfitters to ensure customers are outfitted with what they need.
• Maintain a 5-day-per-week presence on the sales floor focusing on customer experience.

Skills

Leadership

Retail experience

Coaching

Communication

Staff development

Customer service

Job description

Fleet Feet in Toledo, OH is seeking a Retail Experience Manager to drive daily and long-term success of retail staff with a focus on customer experience. You will recruit, onboard, develop, schedule, coach, and manage performance of the team on the sales floor.

Join a fast-paced, high-energy environment that puts staff and customers first, with opportunities for growth and advancement within the Fleet Feet brand.