Store Manager

L'OCCITANE Group (B Corp); Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

L'Occitane in Charlotte's SouthPark Mall is seeking a Store Manager to host guests with a uniquely immersive skincare experience and lead a vibrant team in-store.

You will craft an atmosphere that delights all five senses, coach staff, and drive a culture of exceptional service. The role emphasizes guest-centric solutions, feedback-driven growth, and a proactive sales mindset within a beauty-focused environment.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.

Responsibilities

• Be the Host: treat everyone as a cherished guest, offering a sensorial experience and warm hospitality.
• Prioritize Guest Experience: create personalized experiences and proactively address needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: use analytical thinking to identify opportunities and stay solution-focused.
• Foster a Team Culture: mentor and coach the team to unlock potential and address conflicts.
• Communicate with Care: show empathy and adapt communication for guests and team members.

Job description

Who You Are:

As a Store Manager at L'Occitane at Southpark Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.


• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.


• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.


• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.


• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.


• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management


• Strong Leadership and communication skills


• Entrepreneurial attitude with background in a sales-driven environment


• Mindset focused on customer satisfaction (internal and external customers)


• Knowledge of skincare, body care and fragrance is beneficial.


• Experience with clienteling advantageous


• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.