Guest Experience Leader - Retail & Beauty

L'OCCITANE Group (B Corp); Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

L’Occitane Scottsdale Fashion Square seeks an Assistant Store Manager to support the Store Manager in delivering an exceptional, environmentally conscious shopping experience. You will lead a team, train staff, and ensure guest satisfaction by offering personalized product recommendations and a warm, welcoming atmosphere in our iconic yellow storefront.

This role emphasizes sustainability, ethical practices, and a collaborative store culture.

Qualifications

• Experience leading teams in retail or hospitality.
• Exceptional guiding and communication skills.
• Innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

Skills

Retail leadership

Guest service

Communication

Sales innovation

Customer happiness

Skincare knowledge

Clienteling

Tech proficiency

Job description

L’Occitane Scottsdale Fashion Square seeks an Assistant Store Manager to support the Store Manager in delivering an exceptional, environmentally conscious shopping experience. You will lead a team, train staff, and ensure guest satisfaction by offering personalized product recommendations and a warm, welcoming atmosphere in our iconic yellow storefront.

This role emphasizes sustainability, ethical practices, and a collaborative store culture.