Retail Experience Lead - Front End & Loyalty Champion

The TJX Companies, Inc.; Waco (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

HSA

life insurance

paid holidays/vacation/sick

scholarship program

adoption assistance

Job summary

Marshalls in USA Marshalls Store 0294 Waco TX is part of The TJX Companies, Inc., a Fortune 100 off-price retailer. The role focuses on delivering outstanding customer experiences, leading front-end teams, training Associates, and promoting loyalty programs.

You will ensure store readiness, program adherence, and safety while supporting leadership with daily operations. The position emphasizes flexible scheduling, strong merchandising knowledge, and effective communication.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Communication

Training

Multitasking

Attention to detail

Team player

Job description

Marshalls in USA Marshalls Store 0294 Waco TX is part of The TJX Companies, Inc., a Fortune 100 off-price retailer. The role focuses on delivering outstanding customer experiences, leading front-end teams, training Associates, and promoting loyalty programs.

You will ensure store readiness, program adherence, and safety while supporting leadership with daily operations. The position emphasizes flexible scheduling, strong merchandising knowledge, and effective communication.