Retail Experience Lead — Coach & Elevate Customer Service

Fleet Feet; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive Discounts

Professional Development

Community Engagement

Inspiring Team Culture

Full Time Benefits

Part‑Time Benefits

Job summary

Fleet Feet is seeking an Assistant Retail Experience Manager to shape store culture, support daily operations, and deliver a world-class retail experience. You will energize the sales floor, collaborate with the Operating Partner, and develop Outfitters through coaching, scheduling, and daily direction.

If you’re passionate about people, performance, and delivering great experiences, you’ll have the opportunity to lead from the floor and make a direct impact on our team and customers.

Qualifications

• At least 1 year of retail leadership experience in a customer-facing environment.

Responsibilities

• Lead store culture and daily operations.
• Coach, schedule, and direct daily activities on the floor.
• Support growth and development of Outfitters (Retail Sales Associates).
• Deliver an exceptional customer journey and empower team performance.
• Energize the sales floor and lead from the floor.

Skills

Retail leadership

Customer service

Communication

Scheduling

Team motivation

Conflict resolution

Organization

Job description

Fleet Feet is seeking an Assistant Retail Experience Manager to shape store culture, support daily operations, and deliver a world-class retail experience. You will energize the sales floor, collaborate with the Operating Partner, and develop Outfitters through coaching, scheduling, and daily direction.

If you’re passionate about people, performance, and delivering great experiences, you’ll have the opportunity to lead from the floor and make a direct impact on our team and customers.