Retail Experience Leader: Elevate Service & Growth

Fleet Feet Sports; Plano (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive Discounts

Professional Development

Community Engagement

Inspiring Team Culture

Benefits Summary

Job summary

Fleet Feet is seeking a Retail Experience Manager (RXM) to lead store operations and champion top-tier customer service. You will mentor Outfitters, drive sales excellence, and oversee daily floor activities. This role demands hands-on leadership, relationship building, and a relentless focus on performance and culture.

Join a team that values inclusivity, growth, and community engagement, with opportunities to influence experiences on the floor and in local programs.

Qualifications

• Proven retail management experience with a customer-facing sales focus.
• Strong coaching, communication, and delegation skills.
• Experience in inventory, scheduling, and daily store operations.
• Growth mindset with a willingness to develop others in a fast-paced environment.

Responsibilities

• Lead the team by recruiting, onboarding, training, and developing Outfitters.
• Coach, recognize achievements, and support individual growth.
• Manage sales floor operations and deliver exceptional customer service.
• Address customer concerns promptly and professionally.
• Foster a collaborative, high-performance store culture.
• Maintain clear, consistent communication across team members.
• Promote Fleet Feet events, programs, and community outreach.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Scheduling

Coaching

Accountability

Flexible Hours

Job description

Fleet Feet is seeking a Retail Experience Manager (RXM) to lead store operations and champion top-tier customer service. You will mentor Outfitters, drive sales excellence, and oversee daily floor activities. This role demands hands-on leadership, relationship building, and a relentless focus on performance and culture.

Join a team that values inclusivity, growth, and community engagement, with opportunities to influence experiences on the floor and in local programs.