Retail Events Associate

Tampa Business Centre Inc; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Tampa Business Centre Inc is seeking a Customer Service Representative to enhance customer satisfaction. The candidate will assist customers by identifying their needs, processing requests, and addressing complaints to ensure a positive experience.

Ideal candidates should be friendly, computer savvy, and capable of remaining calm under pressure while meeting personal and team quotas. The position offers competitive compensation, paid time off, and opportunities for career growth.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Identify the reason for the customer’s questions, collect relevant information and provide solutions.
• Refer to pre made scripts for a variety of customer service topics.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Comfortable using computers and customer management software

Ability to work well under pressure

Education

High school diploma/GED

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Identify the reason for the customer’s questions, collect relevant information and provide solutions
• Refer to pre made scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively