Customer Service/Sales Representative

Ogburnstation Meat Market; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Ogburnstation Meat Market is seeking a Customer Service/Sales Representative in Winston-Salem, North Carolina. This role involves communicating with customers to identify needs and provide solutions, ensuring a great customer service experience.

The ideal candidate should have a high school diploma and previous experience in customer service. Responsibilities include managing a high volume of calls and emails, meeting quotas, and providing excellent service in-store.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Use best practices in customer service techniques to build relationships.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills.
• Interact with customers in-store and provide excellent service.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Job description

Benefits

• 401(k) matching
• Employee discounts
• Flexible schedule

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Flexible Schedule

Job Summary

We are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
• Interact with high volume of customers in store and provide excellent customer service

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively