Retail Education Team Lead: Elevate Guest Experience

Kids for the Future; Madison (WI); On-site; USD 28,000 - 32,000; Full time

Job summary

The Institute of Beauty and Wellness Madison is seeking a Team Lead & Retail Educator to create a five-star educational retail experience for our students, faculty, and guests. This is a hands-on leadership role for someone who loves mentoring others, driving sales results, and keeping operations running smoothly.

As a leader, you will coach on closing sales, manage day-to-day store operations, and plan events while supporting hiring and scheduling.

Qualifications

• Retail and guest service experience in a five-star environment.
• Leadership mindset with the ability to coach others to succeed.
• Strong grasp of sales metrics and KPIs.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Welcome students and guests with an engaging, educational retail experience.
• Share product and service knowledge with the team, students, and guests to help drive sales goals.
• Coach and mentor students on closing sales, customer engagement, and business skills.
• Lead student huddles, goal-setting sessions, and downtime education.
• Oversee day-to-day retail store operations, merchandising, and inventory.
• Manage reservations, guest checkouts, and cash handling using Zenoti.
• Plan and execute retail events, training the team along the way.
• Support hiring efforts and help coordinate team scheduling and performance reviews.
• Step in as a substitute teacher or classroom support when needed.
• Bring a "whatever, whenever" attitude to supporting the team and getting things done.

Skills

Retail leadership

Guest service

Leadership mindset

Sales metrics

Tools

Zenoti

Job description

The Institute of Beauty and Wellness Madison is seeking a Team Lead & Retail Educator to create a five-star educational retail experience for our students, faculty, and guests. This is a hands-on leadership role for someone who loves mentoring others, driving sales results, and keeping operations running smoothly.

As a leader, you will coach on closing sales, manage day-to-day store operations, and plan events while supporting hiring and scheduling.