Experience Leader – Beauty Retail & Services

Ulta Beauty, Inc.; Altoona (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a salon, boutiques, and guest services team. You will drive top‑line sales, improve guest satisfaction and loyalty, and own the store’s Net Promoter Score.

This role requires energetic leadership, strategic coaching, and flawless execution of brand standards across services, product sales, and guest experiences. You will recruit and develop talent, manage scheduling and payroll within budget, and partner with store leadership to achieve annual

Qualifications

• Bachelor’s degree preferred for leadership roles.
• Cosmetology license and/or cosmetology management license where required by state law.
• 2–3+ years relevant, fast-paced retail management experience.

Responsibilities

• Lead a high-performing team to drive guest experience and sales.
• Ensure compliance with policies and standards.
• Develop staff through training and feedback.
• Oversee salon and boutique services, retail, and guest satisfaction.
• Maintain attendance and scheduling efficiency.

Skills

Tech proficiency

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license (where required)

Tools

POS systems

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a salon, boutiques, and guest services team. You will drive top‑line sales, improve guest satisfaction and loyalty, and own the store’s Net Promoter Score.

This role requires energetic leadership, strategic coaching, and flawless execution of brand standards across services, product sales, and guest experiences. You will recruit and develop talent, manage scheduling and payroll within budget, and partner with store leadership to achieve annual