Team Lead & Retail Education

Kids for the Future; Madison (WI); On-site; USD 28,000 - 32,000; Full time

Job summary

The Institute of Beauty and Wellness Madison is seeking a Team Lead & Retail Educator to create a five-star educational retail experience for our students, faculty, and guests. This is a hands-on leadership role for someone who loves mentoring others, driving sales results, and keeping operations running smoothly.

As a leader, you will coach on closing sales, manage day-to-day store operations, and plan events while supporting hiring and scheduling.

Qualifications

• Retail and guest service experience in a five-star environment.
• Leadership mindset with the ability to coach others to succeed.
• Strong grasp of sales metrics and KPIs.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Welcome students and guests with an engaging, educational retail experience.
• Share product and service knowledge with the team, students, and guests to help drive sales goals.
• Coach and mentor students on closing sales, customer engagement, and business skills.
• Lead student huddles, goal-setting sessions, and downtime education.
• Oversee day-to-day retail store operations, merchandising, and inventory.
• Manage reservations, guest checkouts, and cash handling using Zenoti.
• Plan and execute retail events, training the team along the way.
• Support hiring efforts and help coordinate team scheduling and performance reviews.
• Step in as a substitute teacher or classroom support when needed.
• Bring a "whatever, whenever" attitude to supporting the team and getting things done.

Skills

Retail leadership

Guest service

Leadership mindset

Sales metrics

Tools

Zenoti

Job description

• Location 7021 Tree Lane,Madison, WI, 53717,United States
• Base Pay $20.00 - $23.00 / Hour
• Employee Type FT Non-Exempt

Description

Are you a natural leader who thrives in a fast-paced, guest-facing environment? The Institute of Beauty and Wellness Madison is looking for a Team Lead & Retail Educatar to help create a five-star educational retail experience for our students, faculty, and guests. This is a hands‑on leadership role for someone who loves mentoring others, driving sales results, and keeping operations running smoothly all while being part of a team that's committed to creating an environment that's caring, compassionate, and dedicated to uplifting others.

What You'll Do

• Welcome students and guests with an engaging, educational retail experience
• Share product and service knowledge with the team, students, and guests to help drive sales goals
• Coach and mentor students on closing sales, customer engagement, and business skills
• Lead student huddles, goal-setting sessions, and downtime education
• Oversee day-to-day retail store operations, merchandising, and inventory
• Manage reservations, guest checkouts, and cash handling using Zenoti
• Plan and execute retail events, training the team along the way
• Support hiring efforts and help coordinate team scheduling and performance reviews
• Step in as a substitute teacher or classroom support when needed
• Bring a "whatever, whenever" attitude to supporting the team and getting things done

What We're Looking For

• Previous retail and guest service experience in a five-star environment
• A leadership mindset someone who takes ownership of company standards and coaches others to succeed
• A solid grasp of sales metrics and key performance indicators
• Comfortable in a fast-paced, guest-facing setting; able to stand for extended periods and lift up to 50 lbs