Retail & Donations Assistant Manager

Goodwill Industries of Northeast Iowa; Dubuque (IA); On-site; USD 23,000 - 26,000; Full time

Job summary

Goodwill Industries of Northeast Iowa in Dubuque, IA is seeking an Assistant Manager to oversee retail operations, staff supervision, and donation-to-sales flow, ensuring smooth receiving, production, security, inventory, merchandising and checkout processes.

You will lead Sales Associates and Production Workers, enforce policies, train employees, monitor performance, and collaborate with the Store/Operations Manager to meet revenue goals while maintaining excellent customer service.

Qualifications

• High School Diploma or Equivalent.
• Minimum of 1 year military service or related full-time employment.
• Supervisory experience preferred.
• Effective written and verbal communication skills.
• Computer proficiency.
• Ability to handle and maintain confidential information.
• Valid driver's license and automobile insurance.
• Must be willing to obtain a forklift license if able.

Responsibilities

• Direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
• Delegates assignments to staff under the direction of the Store/Operations Manager and keeps them informed of changes in policy and trends.
• Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
• Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.
• Evaluates performance and takes corrective action when necessary.
• Helps Store/Operations Manager to oversee/monitor the quality and quantity of merchandise and that production output is adequate to meet sales goals.

Skills

Leadership

Communication skills

Computer proficiency

Confidential data handling

Positive attitude

Driver's license

Forklift operation willingness

Education

High School Diploma or Equivalent

Job description

Goodwill Industries of Northeast Iowa in Dubuque, IA is seeking an Assistant Manager to oversee retail operations, staff supervision, and donation-to-sales flow, ensuring smooth receiving, production, security, inventory, merchandising and checkout processes.

You will lead Sales Associates and Production Workers, enforce policies, train employees, monitor performance, and collaborate with the Store/Operations Manager to meet revenue goals while maintaining excellent customer service.