Retail Dept Lead & Trainer — Elevate Customer Experience

Floor & Decor Holdings Inc.; San Leandro (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists and delivering exceptional customer service.

The position emphasizes deep product knowledge, leadership in merchandising, and effective communication to ensure a positive shopping experience for customers. The role requires at least 1 year of customer service or sales experience, a high school diploma or GED, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing and organization of the department.
• Communicate standard operating procedure direction and changes to all associates in a timely manner.
• Communicate inventory needs to management.
• Direct and assist the processing of merchandise to the showroom floor.
• Present 'how-to' classes to customers.
• Assist customers with product questions and selections.
• Process customers at check-out using the POS system.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists and delivering exceptional customer service.

The position emphasizes deep product knowledge, leadership in merchandising, and effective communication to ensure a positive shopping experience for customers. The role requires at least 1 year of customer service or sales experience, a high school diploma or GED, and the ability to multi-task in a fast-paced retail environment.