Retail Department Supervisor: Lead Customer Experience

H&M; Gilroy (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Staff Discount

Medical Coverage

Vision Coverage

Dental Coverage

Employee Assistance Program

401K

Commuter Benefits

Health Savings Account

Job summary

H&M in Gilroy, California is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will work according to H&M standards and policies to meet customer and colleague expectations.

The role emphasizes leadership, visual merchandising, and omni-channel initiatives, with daily responsibilities including team development, store operations, and ensuring high fashion presentation.

Qualifications

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• Achievement-oriented, motivated by performance and competition to be truly customer centric.

Responsibilities

• Support the total OMNI customer experience in-store according to guidelines.
• Promote and sell products to customers.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Ensure fitting room and checkout routines are correct.
• Open and close the store daily.

Skills

Leadership

Customer service

Communication

Analytical

Job description

H&M in Gilroy, California is seeking a Department Supervisor to support sales and profit goals by delivering the best customer experience in the department and store. You will work according to H&M standards and policies to meet customer and colleague expectations.

The role emphasizes leadership, visual merchandising, and omni-channel initiatives, with daily responsibilities including team development, store operations, and ensuring high fashion presentation.