Retail Customer Success Associate

Quipt Home Medical, Corp.; Maumee (OH); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Quipt Home Medical, Corp. seeks a customer service-focused professional to be the first point of contact for patients and healthcare partners. You will take orders, answer questions, handle complaints and troubleshoot problems to ensure patient satisfaction.

Responsibilities include assisting all customers, coordinating service requests, and maintaining accurate patient records while staying compliant with Medicare/Medicaid guidelines and third-party payors.

Qualifications

• Excellent interpersonal, written and oral communication skills.
• Customer service orientation.
• Attention to detail.
• Good data entry skills.
• Proficiency with computers, with strong typing skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers with a positive, empathetic attitude during interactions.
• Engage in active listening, confirm information and diffuse angry customers as needed.
• Assist internal and external customers professionally.
• After competency approval, complete bracing as needed.
• Examine, interview and measure patients to determine appliance needs and fit factors.
• Fit, test and evaluate devices and instruct patients in use and care.

Skills

Interpersonal skills

Customer service

Attention to detail

Data entry

Computer proficiency

Fast-paced work ethic

Education

High school diploma or GED

Job description

Quipt Home Medical, Corp. seeks a customer service-focused professional to be the first point of contact for patients and healthcare partners. You will take orders, answer questions, handle complaints and troubleshoot problems to ensure patient satisfaction.

Responsibilities include assisting all customers, coordinating service requests, and maintaining accurate patient records while staying compliant with Medicare/Medicaid guidelines and third-party payors.