Medical Equipment Customer Service Specialist

IRB Medical Equipment LLC; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short/Long Disability Insurance

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is a leading provider of durable medical equipment and services. We are seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and commercial accounts.

You will handle inquiries, qualify orders, verify insurance, process paperwork, and coordinate deliveries with clinical staff. The role requires strong communication, attention to detail, and adherence to company policies.

Qualifications

• High School Diploma or equivalent.
• Experience in a Clerical or Customer Service environment.
• Knowledge of Microsoft Office (Word, Excel) etc.
• Proficient general office skills (typing, computer, fax, filing, multiple phone lines).
• Strong communication skills with capacity to make independent decisions.
• Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred.

Responsibilities

• Answer telephones using professional greeting and transfer callers as needed.
• Greet visitors and direct to appropriate personnel.
• Distribute mail and monitor fax transmissions.
• Qualify orders by identifying diagnosis and insurance coverage; verify third-party billing.
• Input orders or changes into the system; process paperwork and prescriptions.
• Coordinate delivery/pickup with patients and caregivers; relay to clinical staff.
• Handle complaints courteously and document follow-up actions.
• Maintain patient files and ensure accuracy of documentation.

Skills

Microsoft Office

Office skills

Communication skills

Independent decision-making

Billing knowledge

Medicare/Medicaid experience

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Quipt Home Medical is a leading provider of durable medical equipment and services. We are seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and commercial accounts.

You will handle inquiries, qualify orders, verify insurance, process paperwork, and coordinate deliveries with clinical staff. The role requires strong communication, attention to detail, and adherence to company policies.