Retail Customer Service Representative

AlphaGraphics - US438; Denver (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Hard work, collaboration, humanity, fun, and laughter

Job summary

AlphaGraphics - US438 in Denver is seeking a full-time Retail Customer Service Representative (CSR) to join a dedicated team. The CSR will establish and maintain positive relationships with customers, effectively communicate their needs, and provide product expertise. Strong communication skills and the ability to build relationships are essential for the role. The position offers competitive compensation, flexible scheduling, and opportunities for career development, all within a collaborative and fun work environment.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify strengths and weaknesses.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey expertise in products, services, and capabilities.
• Serve as an external key educator to the community.
• Communicate customer requirements to the support team.
• Confer with customers to provide information about products or services.
• Determine charges for services, collect deposits, or arrange for billing.
• Attract potential customers by answering product queries.

Skills

Customer needs assessments

Building relationships

Communication skills

Critical thinking

Job description

Our tight-knit team in AlphaGraphics - US438 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative Daily Tasks

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative Role Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.