Retail Customer Specialist - Service & Upsell Pro

LITTLE GENERAL STORE INC; Crawley (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Little General Store Inc. is seeking a Customer Service Representative to be the store's primary customer contact. You will handle sales transactions, assist customers, and maintain stock and clean, safe store conditions.

You must be 18+ to sell tobacco, lottery, and alcohol. The role may be full-time or part-time with a focus on friendly, professional customer service. Responsibilities include greeting customers, locating products, upselling related items, processing payments, and adhering to

Qualifications

• Must be able to speak, read and write in English.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome all customers with a smile.
• Help customers locate product(s) when necessary.
• Upsell related products when appropriate.
• Record all sales on cash register and collect payment.
• Understand and follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment in Loyalty Programs (Plenti, BP, etc.).
• Monitor store area to report suspicious activity to the Manager on duty.
• Stock coolers and shelves to ensure products are available and priced.
• Maintain sanitary conditions in food service areas.

Skills

Customer service

Cash handling

Upselling

Loyalty programs

English literacy

Tools

POS systems

Cash register

Job description

Little General Store Inc. is seeking a Customer Service Representative to be the store's primary customer contact. You will handle sales transactions, assist customers, and maintain stock and clean, safe store conditions.

You must be 18+ to sell tobacco, lottery, and alcohol. The role may be full-time or part-time with a focus on friendly, professional customer service. Responsibilities include greeting customers, locating products, upselling related items, processing payments, and adhering to