Retail Customer Service & Upsell Specialist

LITTLE GENERAL STORE INC; Marlinton (WV); On-site; USD 14,000 - 15,000; Full time

Job summary

Little General Marlinton is seeking a Customer Service Representative to handle all sales transactions, stock the store, and maintain clean and safe conditions. Must be at least 18 years old to sell tobacco, lottery products and alcohol.

Position can be Full Time or Part Time, with flexible shifts and strong emphasis on customer service. You will greet customers, assist locating products, upsell, and ensure accurate payments.

Qualifications

• Must be able to speak, read and write in English.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome all customers with a smile.
• Help customers locate product(s) whenever necessary.
• Upsell related products whenever appropriate.
• Record all sales on cash register and collect payment.
• Provide correct change if required.
• Understand all approved payment systems and transaction processes.
• Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment and participation in all Loyalty Programs.
• Closely observe property and report any suspicious activity to the Manager on duty.
• Monitor gas pumps to prevent drives off theft.
• Report any malfunctioning equipment or systems to the Manager on Duty.
• Stock coolers and shelves to ensure products are available and properly priced.
• Maintain sanitary conditions in all food service areas to meet local health standards.
• Actively participate in cleaning and maintaining a safe store.
• Adhere to Locked Door policy if in effect.
• Understand and be able to execute all security and emergency protocols.
• Report any customer accident or injury to the Manager on duty.
• Understand and adhere to all Little General corporate and handbook policies.
• Report any problem to the Manager on Duty.
• Complete Daily Shift Report at the end of each shift.

Skills

Customer service

Cash handling

Upselling

Stock management

Education

English literacy

Job description

Little General Marlinton is seeking a Customer Service Representative to handle all sales transactions, stock the store, and maintain clean and safe conditions. Must be at least 18 years old to sell tobacco, lottery products and alcohol.

Position can be Full Time or Part Time, with flexible shifts and strong emphasis on customer service. You will greet customers, assist locating products, upsell, and ensure accurate payments.