Retail Customer Service & Upsell Associate

LITTLE GENERAL STORE INC; Winfield (WV); On-site; USD 16,531 - 20,664; Full time

Job summary

Little General Store Inc. is seeking a Customer Service Representative to be the primary customer contact. The role covers handling sales, ensuring stock, and keeping the store clean and safe.

The position requires the applicant to be at least 18 years old to sell tobacco, lottery, and alcohol. English reading/writing is necessary, and physical duties include lifting up to 50 pounds and standing for long periods while assisting customers with a friendly, professional manner.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome all customers with a smile.
• Help customers locate product(s) whenever necessary.
• Upsell related products whenever appropriate.
• Record all sales on cash register and collect payment.
• Understand all approved payment systems and transaction processes.
• Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment and participation in all Loyalty Programs.
• Closely observe property and report any suspicious activity to the Manager on duty.
• Monitor gas pumps to prevent drive-off theft.
• Report any malfunctioning equipment or systems to the Manager on duty.
• Stock coolers and shelves to ensure products are available and properly priced.
• Maintain sanitary conditions in all food service areas to meet local health standards.
• Actively participate in cleaning and maintaining a safe store.
• Adhere to Locked Door policy if in effect.
• Understand and be able to execute all security and emergency protocols.
• Report any customer accident or injury the Manager on duty.
• Understand and adhere to all Little General corporate and handbook policies.
• Report any problem to the Manager on Duty.
• Complete Daily Shift Report at the end of each shift.
• Other duties as may be assigned.

Job description

Little General Store Inc. is seeking a Customer Service Representative to be the primary customer contact. The role covers handling sales, ensuring stock, and keeping the store clean and safe.

The position requires the applicant to be at least 18 years old to sell tobacco, lottery, and alcohol. English reading/writing is necessary, and physical duties include lifting up to 50 pounds and standing for long periods while assisting customers with a friendly, professional manner.