Remote Customer Support Specialist

Downtown Boulder Partnership; Stoughton (MA); Remote; USD 46,800 - 57,200; Full time

Job summary

Downtown Boulder Partnership is hiring a full-time Customer Support Representative who will work from home anywhere in the U.S. The role involves providing email, chat, and SMS support to customers and achieving high satisfaction ratings.

The ideal candidate should have experience in customer service and strong problem-solving skills. The position comes with a competitive salary of up to $52,000 per year and additional benefits.

Qualifications

• Experience in email, chat, or SMS support.
• Ability to achieve high customer satisfaction ratings.
• Proficient in problem-solving and strategic thinking.

Responsibilities

• Provide email, chat, and SMS support to customers.
• Achieve world‑class customer satisfaction ratings.
• Perform real-time analysis of orders to provide solutions.
• Think about operational improvements and efficiencies.

Skills

Customer service orientation

Problem-solving

Communication skills

Job description

Downtown Boulder Partnership is hiring a full-time Customer Support Representative who will work from home anywhere in the U.S. The role involves providing email, chat, and SMS support to customers and achieving high satisfaction ratings.

The ideal candidate should have experience in customer service and strong problem-solving skills. The position comes with a competitive salary of up to $52,000 per year and additional benefits.