Remote Customer Experience Specialist - Upsell & Order Support

School Result; United States; Remote; USD 17,047 - 24,280; Full time

Job summary

SPO Management LLC is looking for a Customer Experience Representative to join its remote team. This role involves handling customer inquiries across multiple channels, resolving issues, and supporting sales projects.

The ideal candidate should have strong interpersonal skills and a high school diploma, with at least 6 months of customer service experience. Proficiency in MS Office and Salesforce is also required, as well as a team-oriented approach.

The company promotes a drug-free workplace and provides reasonable accommodations for individuals with disabilities.

Qualifications

• 6 months–1 year of customer service experience preferred.
• Demonstrate knowledge of company SOPs related to Customer Service.
• Ability to multi-task and adapt to a fast-paced environment.

Responsibilities

• Assist customers with inquiries via phone, chat, and email.
• Expand existing accounts through upselling.
• Follow up on orders to ensure timely delivery.

Skills

Effective communication skills

Strong computer skills

Organizational skills

Ability to work independently

Empathy

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Salesforce

Job description

SPO Management LLC is looking for a Customer Experience Representative to join its remote team. This role involves handling customer inquiries across multiple channels, resolving issues, and supporting sales projects.

The ideal candidate should have strong interpersonal skills and a high school diploma, with at least 6 months of customer service experience. Proficiency in MS Office and Salesforce is also required, as well as a team-oriented approach.

The company promotes a drug-free workplace and provides reasonable accommodations for individuals with disabilities.