Customer Service Representative

Johnson Service Group, Inc.; Orange (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Johnson Service Group, Inc. in Orange, CA is seeking an Order Entry Clerk / Customer Service Representative for a TEMP-HIRE role. You will process orders, respond to inquiries, and support outside sales with customer requests.

The position requires strong typing (50+ WPM), excellent communication, and a commitment to accurate data entry and friendly service for walk-in and phone customers.

Qualifications

• Must type 50+ words per minute.
• Strong communication and interpersonal skills.
• Experience with order processing and data entry is preferred.

Responsibilities

• Process orders and follow up as needed.
• Answer incoming calls promptly and professionally.
• Maintain customer database and ensure data accuracy.
• Assist customers, walk-ins, and external sales with inquiries.
• Provide product knowledge and quotes as requested.

Skills

Typing 50+ WPM

Customer service

Order processing

Data entry

Tools

CRM/database software

Job description

JSG is hiring a Order Entry Clerk / Customer Service Representative for a TEMP-HIRE position in Orange, CA!PAY RATE: $20 plus depending on experienceMust be able to work every other SaturdayJob Description:The Customer Service Representative is expected to maintain, build, and create strong relationships with our customers. He/she should represent the company in a positive light by helping our customers to the best of her abilities, striving for continuous improvement. Some responsibilities include but are not limited to:Must be able to type 50+ WPMAnswer incoming calls in a timely and professional mannerProcess orders and do any necessary follow-up or call-backsHave an up-to-date knowledge on the company’s products and specialsInteract and help outside sales representatives with customer requests/inquiriesMaintain our customer databaseProvide excellent customer service for walk-in customersAssist customers in placing their orders by providing product knowledgeUnderstand and learn company internal processesReceive and resolve customer issues in a professional mannerProcess online quotations and ordersHelp create driver route sheetsComplete all other tasks and responsibilities as assigned#D800** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.