Retail Customer Service Pro — Flexible Schedule & Growth

Alphagraphicsfranchise; Las Vegas (NV); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Job summary

AlphaGraphics - US361, a local printing and design leader, is seeking a full-time Retail Customer Service Representative (CSR) in Las Vegas to build lasting customer relationships and drive satisfaction.

You will serve as the face of the company, educate customers on products and services, and coordinate with the support team to ensure accurate orders and smooth billing. A collaborative, fast-paced environment awaits.

Qualifications

• Experience conducting customer needs assessments and measuring service quality.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously help people.
• Critical thinking to evaluate alternative solutions or approaches.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer needs assessment

Relationship building

Written and verbal communication

Helping people

Critical thinking

Job description

AlphaGraphics - US361, a local printing and design leader, is seeking a full-time Retail Customer Service Representative (CSR) in Las Vegas to build lasting customer relationships and drive satisfaction.

You will serve as the face of the company, educate customers on products and services, and coordinate with the support team to ensure accurate orders and smooth billing. A collaborative, fast-paced environment awaits.