Retail Customer Service Pro | Flexible Hours & Growth

AlphaGraphics - US361; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible scheduling

Training & development

401(k)

401(k) matching

Health insurance

Paid time off

Bonus based on performance

Company parties

Free food & snacks

Job summary

AlphaGraphics - US361 is seeking a Retail Customer Service Representative (CSR) to join our tight-knit Las Vegas team on a full-time basis. The CSR will build positive relationships with customers, understand their needs, and coordinate with internal teams to ensure satisfaction and timely service.

We value collaboration, dependability, and a proactive approach to helping local businesses. This is a fast-paced role in a small, passionate team that supports our company’s success and growth.

Qualifications

• Experience conducting customer needs assessments and meeting service quality standards.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Strong analytical thinking to evaluate solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Explain our products, services, and capabilities to customers.
• Educate customers about offerings to the community and customers.
• Communicate customer requirements to the support team per company policy.
• Discuss with customers by phone or in person to provide information, take orders, or address complaints.
• Handle charges, deposits, payments, or billing arrangements.

Skills

Customer needs analysis

Relationship building

Communication skills

Customer service mindset

Critical thinking

Job description

AlphaGraphics - US361 is seeking a Retail Customer Service Representative (CSR) to join our tight-knit Las Vegas team on a full-time basis. The CSR will build positive relationships with customers, understand their needs, and coordinate with internal teams to ensure satisfaction and timely service.

We value collaboration, dependability, and a proactive approach to helping local businesses. This is a fast-paced role in a small, passionate team that supports our company’s success and growth.