Retail Customer Service Representative

AlphaGraphics - US361; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible scheduling

Training & development

401(k)

401(k) matching

Health insurance

Paid time off

Bonus based on performance

Company parties

Free food & snacks

Job summary

AlphaGraphics - US361 is seeking a Retail Customer Service Representative (CSR) to join our tight-knit Las Vegas team on a full-time basis. The CSR will build positive relationships with customers, understand their needs, and coordinate with internal teams to ensure satisfaction and timely service.

We value collaboration, dependability, and a proactive approach to helping local businesses. This is a fast-paced role in a small, passionate team that supports our company’s success and growth.

Qualifications

• Experience conducting customer needs assessments and meeting service quality standards.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Strong analytical thinking to evaluate solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Explain our products, services, and capabilities to customers.
• Educate customers about offerings to the community and customers.
• Communicate customer requirements to the support team per company policy.
• Discuss with customers by phone or in person to provide information, take orders, or address complaints.
• Handle charges, deposits, payments, or billing arrangements.

Skills

Customer needs analysis

Relationship building

Communication skills

Customer service mindset

Critical thinking

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

Retail Customer Service Representative Perks and Benefits:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Our tight-knit team in AlphaGraphics - US361 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative Daily Tasks:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative Role Qualifications:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.