Retail Customer Service & Merchandising Specialist

H-E-B; Lake Jackson (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

H-E-B is seeking a Customer Service Representative to maintain a well-stocked department and deliver superior customer service in a fast-paced Texas store. You will stock and rotate products daily while upholding department and sanitation standards.

Responsibilities include inventory support, organizing back areas, presenting merchandise, and assisting customers with selections. Follow SOPs and safety procedures to ensure a clean, inviting shopping environment.

Qualifications

• Strong customer service skills required.
• Excellent communication and interpersonal skills required.
• Reading and writing skills required.
• Planning and organizing skills required.

Responsibilities

• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products.
• Builds, stocks, maintains, and takes down store displays.
• Performs the duties of Customer Service Assistant as needed.
• Provides superior customer service; answers questions and assists selections.

Skills

Customer service

Communication

Reading/writing

Planning/organizing

Education

HS Diploma or GED

Job description

H-E-B is seeking a Customer Service Representative to maintain a well-stocked department and deliver superior customer service in a fast-paced Texas store. You will stock and rotate products daily while upholding department and sanitation standards.

Responsibilities include inventory support, organizing back areas, presenting merchandise, and assisting customers with selections. Follow SOPs and safety procedures to ensure a clean, inviting shopping environment.