Retail Customer Service & Framing Specialist

Michaels Stores

Nashville (TN)

On-site

USD 17,000 - 21,000

Full time

14 days+
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Benefits offered by this job

Employee discounts
Benefits package

Job summary

Michaels in Nashville, TN is seeking a Store Associate to help customers locate products, offer solutions, and deliver a fast, friendly checkout experience. You will be part of a team that keeps shelves stocked, screens for in-stock issues, and supports store recovery to ensure a well-merchandised shopping environment.

Responsibilities include assisting with truck unload, stocking, planograms, and cross-training in Custom Framing sales.

Qualifications

  • Retail and/or customer service experience preferred.
  • Cross trained in Custom Framing selling and production.

Responsibilities

  • Help customers shop, locate products, and provide solutions.
  • Provide a fast and friendly checkout experience; execute cash handling to standards.
  • Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on the Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross trained in Custom Framing selling and production.

Skills

Customer service
Cash handling
Sales
Framing

Job description

Michaels in Nashville, TN is seeking a Store Associate to help customers locate products, offer solutions, and deliver a fast, friendly checkout experience. You will be part of a team that keeps shelves stocked, screens for in-stock issues, and supports store recovery to ensure a well-merchandised shopping environment.

Responsibilities include assisting with truck unload, stocking, planograms, and cross-training in Custom Framing sales.

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