Retail Customer Service & Framing Specialist

Michaels Stores; Nashville (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in Nashville, TN is seeking a Store Associate to help customers locate products, offer solutions, and deliver a fast, friendly checkout experience. You will be part of a team that keeps shelves stocked, screens for in-stock issues, and supports store recovery to ensure a well-merchandised shopping environment.

Responsibilities include assisting with truck unload, stocking, planograms, and cross-training in Custom Framing sales.

Qualifications

• Retail and/or customer service experience preferred.
• Cross trained in Custom Framing selling and production.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Sales

Framing

Job description

Michaels in Nashville, TN is seeking a Store Associate to help customers locate products, offer solutions, and deliver a fast, friendly checkout experience. You will be part of a team that keeps shelves stocked, screens for in-stock issues, and supports store recovery to ensure a well-merchandised shopping environment.

Responsibilities include assisting with truck unload, stocking, planograms, and cross-training in Custom Framing sales.