Retail Customer Service & Checkout Specialist

Michaels Stores; Washington (MO); On-site; USD 24,000 - 36,000; Full time

Job summary

Michaels in Washington, MO is seeking a friendly team member to assist customers, locate products, and provide solutions while ensuring a fast, welcoming checkout experience. You will participate in truck unloading, stocking, planograms, recovery of merchandise, and support Omni-channel tasks such as Buy Online Pick Up In Store and Ship From Store.

This role involves standing for long periods, lifting boxes, and working nights, weekends, and early mornings as needed; you’ll thrive in a

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast, friendly checkout experience with cash handling.
• Engage customers in the Rewards program and enrollments.
• Assist with Omni channel processes including BOPIS and SFS.
• Participate in truck unload, stocking and planogram (POG) duties.
• Maintain merchandise recovery and in-stock store conditions.
• Support shrink and safety programs.
• Follow SOPs and company policies.
• Interact professionally and be a role model for teammates.
• Cross trained in Custom Framing selling and production.

Skills

Retail experience

Customer service

Job description

Michaels in Washington, MO is seeking a friendly team member to assist customers, locate products, and provide solutions while ensuring a fast, welcoming checkout experience. You will participate in truck unloading, stocking, planograms, recovery of merchandise, and support Omni-channel tasks such as Buy Online Pick Up In Store and Ship From Store.

This role involves standing for long periods, lifting boxes, and working nights, weekends, and early mornings as needed; you’ll thrive in a