Retail Customer Care Specialist (Checkout & Framing)

Michaels Stores; Indiana (PA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Job summary

Michaels Stores in the United States is seeking a team member to provide friendly customer service, assist shoppers, and ensure a fast checkout experience. The role includes truck unloading, stocking, BOPIS/SFS support, and maintaining an in-stock, well-merchandised store.

Responsibilities include engaging customers, promoting rewards programs, following SOPs, and cross-training in framing. Candidates should be 16+ with retail or general consumer service experience.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move around the store.
• Ability to lift heavy boxes and reach high shelves.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Educate customers on VOC surveys.
• Assist with BOPIS and Ship From Store processes.
• Participate in truck unload, stocking, and planogram processes.
• Maintain in-stock store and handle merchandise returns.
• Support shrink and safety programs.
• Adhere to SOPs and company policies.
• Interact with customers in a positive, respectful manner.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service experience

Job description

Michaels Stores in the United States is seeking a team member to provide friendly customer service, assist shoppers, and ensure a fast checkout experience. The role includes truck unloading, stocking, BOPIS/SFS support, and maintaining an in-stock, well-merchandised store.

Responsibilities include engaging customers, promoting rewards programs, following SOPs, and cross-training in framing. Candidates should be 16+ with retail or general consumer service experience.