Store Customer Service Specialist

Sherwin Williams; San Angelo (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Sherwin-Williams in Texas is seeking a Customer Service Specialist for Store #7050 in San Angelo. You will work with wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions.

You will promptly resolve customer concerns, maintain high quality and visual standards of products and the store, and strive to achieve excellent service while helping meet the store's sales goals.

Qualifications

• Customer service aptitude for retail and wholesale clients.
• Ability to explain product features and options clearly.
• Attention to detail and store presentation standards.

Responsibilities

• Determine customer needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions and promptly resolve customer concerns.
• Maintain high quality and visual standards of products and store while supporting sales goals.

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #7050, located at: 10 N Fillmore St,San Angelo, TX 76901-3816