Retail Customer Experience Specialist

The TJX Companies, Inc.; Richmond (VA); On-site; USD 17,908 - 19,286; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

Job summary

Marshalls in Richmond, VA seeks team members to deliver a superior customer experience and maintain a clean, organized store. You will engage with customers, process purchases, and support credit/loyalty programs while upholding merchandising standards.

The role requires strong communication, reliability, and the ability to multi-task in a dynamic retail environment. Join a team that values diversity, growth, and opportunity.

Qualifications

• Excellent customer service skills and ability to interact with customers professionally.
• Flexibility to work varied shifts to support business needs.
• Strong communication and organizational skills with attention to detail.
• Able to multi-task and adapt to changing directions in a retail environment.
• Works well with peers and supervisors, supporting store operations.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store.
• Ring purchases/returns accurately and handle cash according to procedures.
• Promote credit and loyalty programs and uphold merchandising standards.
• Assist in store recovery and ensure safety and loss prevention practices.
• Support other areas of store operations as needed.

Skills

Customer service

Flexible schedule

Communication

Attention to detail

Multi-tasking

Teamwork

Job description

Marshalls in Richmond, VA seeks team members to deliver a superior customer experience and maintain a clean, organized store. You will engage with customers, process purchases, and support credit/loyalty programs while upholding merchandising standards.

The role requires strong communication, reliability, and the ability to multi-task in a dynamic retail environment. Join a team that values diversity, growth, and opportunity.