Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Garfield (NJ); On-site; USD 21,931 - 22,620; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Job summary

Marshalls, part of The TJX Companies, Inc., seeks a customer-focused associate to deliver a highly satisfied shopping experience. You will engage with customers, uphold store standards, and support operations across the sales floor.

The role emphasizes courtesy, accuracy in transactions, and participation in loss-prevention and safety practices. The position requires strong communication, organization, and adaptability to changing store needs.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Organization

Multi-tasking

Attention to detail

Teamwork

Job description

Marshalls, part of The TJX Companies, Inc., seeks a customer-focused associate to deliver a highly satisfied shopping experience. You will engage with customers, uphold store standards, and support operations across the sales floor.

The role emphasizes courtesy, accuracy in transactions, and participation in loss-prevention and safety practices. The position requires strong communication, organization, and adaptability to changing store needs.