Retail Customer Experience Specialist

Michaels Stores; Novi (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels Stores in Novi, MI is looking for team members to help customers shop and find products, while delivering a fast, friendly checkout experience. You will participate in truck unloading, stocking, and planogram tasks to keep the store well merchandised and in stock.

The role emphasizes customer service, rewards program enrollments, and cross-training in custom framing selling and production. Flexibility to work nights, weekends, and early mornings is required.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards and private label card enrollments.
• Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store.
• Participate in truck unload, stocking, and planogram processes.
• Maintain store recovery and stock, including returns and go-back processing.

Skills

Retail experience

Customer service

Framing knowledge

Job description

Michaels Stores in Novi, MI is looking for team members to help customers shop and find products, while delivering a fast, friendly checkout experience. You will participate in truck unloading, stocking, and planogram tasks to keep the store well merchandised and in stock.

The role emphasizes customer service, rewards program enrollments, and cross-training in custom framing selling and production. Flexibility to work nights, weekends, and early mornings is required.