Retail Customer Experience Specialist

Dollar Tree; North Highlands (NY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree is seeking a Customer Service Associate to join our team and provide a great shopping experience. You will assist customers, handle sales transactions, maintain store cleanliness, stock, and safety while delivering friendly interactions with colleagues and leaders.

The role emphasizes helping customers, handling merchandise, and supporting store operations, with responsibilities including unloading trucks and restocking.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service experience in retail, hotel, restaurant, grocery, or drug store environments preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30–50 lbs and handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem-solving and decision-making skills required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the assigned cash register.
• Maintain cash security and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help unload trucks; stock replenishment per productivity standards.
• Maintain a positive, safe, respectful environment with customers, associates, and leaders.
• Keep the store clean, restrooms stocked, and areas neat and presentable.
• Other duties as assigned.

Skills

High school diploma

Customer service experience

Follow instructions

Heavy lifting

Customer service skills

Organizational skills

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Dollar Tree is seeking a Customer Service Associate to join our team and provide a great shopping experience. You will assist customers, handle sales transactions, maintain store cleanliness, stock, and safety while delivering friendly interactions with colleagues and leaders.

The role emphasizes helping customers, handling merchandise, and supporting store operations, with responsibilities including unloading trucks and restocking.