Retail Customer Experience Specialist

Michaels INC; Mount Pleasant (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels MT. PLEASANT, SC store is seeking friendly team members to help customers shop, locate products, and ensure a fast, courteous checkout experience.

Team members will also participate in truck unloading, stocking, and maintaining well-merchandised, in-stock shelves. Role responsibilities include promoting the Rewards program and private label cards, supporting Buy Online Pickup in Store and Ship From Store, and contributing to store recovery, safety programs, and SOP adherence while

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Responsible for merchandise recovery and maintenance including returns/go-back process and store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; interact professionally and model Michaels values.
• Cross trained in Custom Framing selling and production.

Job description

Michaels MT. PLEASANT, SC store is seeking friendly team members to help customers shop, locate products, and ensure a fast, courteous checkout experience.

Team members will also participate in truck unloading, stocking, and maintaining well-merchandised, in-stock shelves. Role responsibilities include promoting the Rewards program and private label cards, supporting Buy Online Pickup in Store and Ship From Store, and contributing to store recovery, safety programs, and SOP adherence while