Retail Customer Specialist & In-Store Fulfillment

Michaels Stores; Isle of Palms (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels at MT. Pleasant, SC seeks team members to deliver friendly customer service, help shoppers find products, and ensure a fast checkout. You will support omni-channel processes (BOPIS/SFS) and help unload trucks, stock shelves, and keep our store well-merchandised and in stock.

This role requires standing for long periods, light lifting, and interaction with customers throughout shifts. Benefits include discounts, 401(k), medical coverage, and additional programs.

Qualifications

• Retail or customer service experience preferred.
• Store operations and in-store customer interactions are part of the role.
• Ability to stand for long periods and lift/move merchandise.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible for merchandise recovery and maintenance including returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; promote a positive image and serve as a role model.

Skills

Customer service

Cash handling

Job description

Michaels at MT. Pleasant, SC seeks team members to deliver friendly customer service, help shoppers find products, and ensure a fast checkout. You will support omni-channel processes (BOPIS/SFS) and help unload trucks, stock shelves, and keep our store well-merchandised and in stock.

This role requires standing for long periods, light lifting, and interaction with customers throughout shifts. Benefits include discounts, 401(k), medical coverage, and additional programs.