Retail Customer Experience Specialist

H.E.B.; Midland (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

H-E-B is seeking a Customer Service Representative to maintain a well-stocked department and deliver superior customer service. responsibilities include stocking, organizing backroom areas for night crew, and ensuring safety/sanitation standards are met.

You will assist customers with product selection and maintain displays. The role covers sales activities, signage accuracy, and department upkeep, with duties across Beauty, Drugstore/General Merchandise, Grocery, and related areas.

Qualifications

• Strong customer service skills and ability to engage with customers professionally.
• Excellent communication and interpersonal abilities for teamwork and customer interaction.
• Proficient reading and writing for in-store signage and documentation.
• Strong planning and organizing to manage stock, shelves, and backroom areas.

Responsibilities

• Stock and rotate items daily while maintaining department standards.
• Provide superior customer service and assist customers with product selections.
• Merchandise products effectively and use suggestive selling to meet needs.
• Maintain food safety and sanitation, and follow SOPs across the department.

Skills

Strong customer service

Communication skills

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Job description

H-E-B is seeking a Customer Service Representative to maintain a well-stocked department and deliver superior customer service. responsibilities include stocking, organizing backroom areas for night crew, and ensuring safety/sanitation standards are met.

You will assist customers with product selection and maintain displays. The role covers sales activities, signage accuracy, and department upkeep, with duties across Beauty, Drugstore/General Merchandise, Grocery, and related areas.